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How g15 Handles Your Personal Data

At g15, we handle the personal data you share with us — your name, contact details, payment identifiers and account activity — with clear purpose and defined retention…

Data collected only for stated purposesSecure account storageYour right to access and deleteIndia-region applicableContact us anytime

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What This Policy Covers and Where It Applies

g15 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to your use of g15 from India, where access is available in accordance with local law. We collect personal data you provide during account registration — including your name, email address, mobile number and identity verification documents — as well as transactional

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data generated when you use payment methods such as UPI, Paytm and PhonePe. We also gather device identifiers, session logs and browsing patterns on our platform to keep your account secure and to personalise your experience. Data collected via UPI, Paytm and PhonePe transactions is limited
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to what is necessary to process and verify each transfer. We do not sell your personal data to third parties for marketing purposes. This policy may be updated when our practices change or when applicable regulations require it; continued use of your account after any update
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constitutes acceptance of the revised terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Privacy Rights

If you have a question about how we use your data, want to request a copy of what we hold, or need to ask us to correct or delete specific information, our…

Live Chat Start a live chat session directly from your g15 account dashboard. Our support team can log a formal data request on your behalf and confirm receipt within minutes of the conversation.

Email Write to our dedicated privacy address for documented requests — ideal when you need a written trail. We acknowledge all privacy-related emails within one business day and resolve most cases within 72 hours.

Support Form Use the in-site support form to submit a structured data inquiry. Select the 'Privacy and Data' category so your request is routed directly to the privacy team without being queued with general support tickets.

HOW WE PROTECT YOUR DATA

Six Ways We Keep Your Account Data Secure

We apply layered controls across data storage, transmission and access to make sure the information tied to your g15 account stays accurate, private and available only to authorised parties.

Encrypted Transmission

Every data exchange between your device and our servers uses TLS encryption. This covers account logins, form submissions and payment confirmations via UPI, Paytm and PhonePe, so data cannot be read in transit.

Access Controls

Internal access to personal data is restricted to staff who need it to perform specific functions — fraud review, payment processing or support. All access events are logged and reviewed on a scheduled basis.

Cookie Handling

We use session cookies to keep your account logged in and analytics cookies to understand how pages are navigated. You can manage cookie preferences through your browser settings at any time without affecting core account functions.

Data Retention Periods

Account data is retained for as long as your account remains active and for a defined period after closure, as required by applicable financial regulations. After that period, data is deleted or anonymised from our systems.

Account Security Practices

We strongly recommend enabling two-factor authentication on your account. Passwords are stored as salted hashes — we never store them in plain text, and our support team cannot retrieve your password, only reset it.

Requesting Data Changes

You can ask us to correct inaccurate data, export a copy of what we hold, or delete your account and associated records. Submit your request via the support form or email, and our privacy team will handle it within the regulated timeframe.

Frequently Asked Questions on Privacy at g15

The questions below cover the data rights that matter most to our account holders in India — from what we collect when you pay via UPI to how you can ask us to delete everything. If your question is not listed here, our privacy team is reachable via live chat or the support form.

We collect your name, email address, mobile number and, where identity verification is required, a copy of your government-issued ID. We also record your IP address and device type at the time of registration for security purposes.

When you transact via UPI, Paytm or PhonePe, we store only the reference identifiers needed to confirm the transfer and credit your account. Full payment-instrument credentials are not stored on our servers; they remain with your payment provider.

Yes. Submit a data-access request through our support form or by email, selecting the 'Privacy and Data' category. We will compile and send you a structured copy of your account data within the timeframe required by applicable regulations.

Contact our privacy team via live chat or email with a deletion request. After verifying your identity, we will close your account and remove or anonymise your personal data, except where retention is required by financial or legal obligations.

We share data only with service providers essential to platform operations — payment processors like UPI and Paytm, fraud-detection services and cloud infrastructure partners. We do not sell your data to advertisers or unrelated third parties.

Transactional and identity records are retained for the period mandated by applicable financial regulations after account closure. Once that period expires, records are deleted or anonymised so they can no longer be linked to you.

Write to our privacy email address or use the in-site support form with the 'Privacy and Data' category selected. We acknowledge all formal concerns within one business day and aim to resolve them within 72 hours.

How g15 Handles Your Personal Data

Contact Us About Your Privacy Rights

Six Ways We Keep Your Account Data Secure

Encrypted Transmission

Access Controls

Cookie Handling

Data Retention Periods

Account Security Practices

Requesting Data Changes

Frequently Asked Questions on Privacy at g15

01 What personal data does g15 collect when I create an account?

02 How is my UPI, Paytm or PhonePe payment data handled?

03 Can I request a copy of the personal data g15 holds on me?

04 How do I ask g15 to delete my account and personal data?

05 Does g15 share my data with third parties?

06 How long does g15 keep my data after I close my account?

07 How do I report a concern about how my data has been handled?

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