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Understand Your Terms Before You Start

These terms and conditions set out the rules that govern your g15 account — from how you open it, to how deposits via UPI, Paytm, and PhonePe are…

Account EligibilityDeposit & Withdrawal RulesUPI, Paytm, PhonePeAccount Suspension PolicyGoverning Law

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Browse the Key Terms That Apply to You

g15 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By opening an account on g15, you agree to be bound by these terms and conditions in full. We reserve the right to update or amend any clause, and we will notify you of material changes via the email address registered to your account. Your continued

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use of the platform after such notification constitutes acceptance of the revised terms. These terms are governed by the applicable laws of the jurisdiction in which you access the platform; access is only permitted where local law allows. Payment methods accepted — UPI, Paytm, PhonePe —
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are subject to their own service terms in addition to ours. If any provision of these terms conflicts with applicable local law, the local law prevails to the extent of that conflict. For the avoidance of doubt, g15 does not accept accounts from regions where access
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is prohibited by law.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If any clause in our terms and conditions is unclear, or if you believe a specific rule has been applied incorrectly to your account, our support team is here to walk through…

Live Chat Connect with a support agent directly through the live chat window on g15. For terms and account queries, this is the fastest route — agents are available around the clock to address your concerns in real time.

Email Support Send a detailed written query to our support email if you need a formal record of the exchange. We respond to terms-related emails within 24 hours and provide written confirmation of any account decision or policy clarification.

Help Centre Our Help Centre houses the full text of our terms and conditions alongside plain-language explanations of each clause. Search by topic — account suspension, withdrawal rules, or payment terms — to find the section relevant to you.

HOW WE HANDLE POLICY

Switch On Every Safeguard We Offer

We manage your account data, payment records, and activity logs according to the terms you accept at registration.

Data Handling

We collect only the data needed to operate your account — identity verification, transaction records, and contact details. This data is stored securely and never shared with third parties except where required by law or to process your UPI, Paytm, or PhonePe transactions.

Cookie Policy

Our platform uses cookies to maintain your session, remember preferences, and measure how pages perform. You can adjust cookie settings in your browser at any time; opting out of non-essential cookies will not affect your ability to access your account or process payments.

Account Security

Your account is protected by password authentication and activity monitoring. If we detect unusual access patterns — such as logins from new devices or regions — we may place a temporary hold and contact you before restoring full access, to protect your funds and data.

Data Retention

We retain your account and transaction records for the period required by applicable law and our internal compliance framework. After your account is closed, records are kept for the legally mandated retention window and then deleted or anonymised in line with our policy.

Your Rights

You have the right to access the personal data we hold, request corrections to inaccurate records, and ask us to delete data where there is no legal basis to retain it. Submit requests through live chat or email and we will respond within the timeframe set out in our terms.

Policy Updates

When we revise the terms and conditions, we publish the updated version on this page and send a notification to your registered email. The revision date at the top of the full terms document tells you exactly when the current version came into effect.

Open Answers to Your Terms Queries

The questions below cover the clauses our account holders ask about most often — from how the terms apply to UPI and Paytm deposits, to what happens when an account is suspended. If your question is not listed here, contact us through live chat or email and we will give you a direct answer.

Yes. All payment methods accepted on the platform, including UPI, Paytm, and PhonePe, are subject to these terms. The payment provider's own service terms also apply alongside ours for those transactions specifically.

We aim to give advance notice of any material changes by emailing your registered address before the revised terms take effect. Minor corrections or clarifications may be updated immediately, with the revision date on the document updated accordingly.

Depending on the nature of the breach, we may suspend your account temporarily, restrict specific features, or close the account permanently. We will notify you of the action taken and the reason, and you may contact support to dispute the decision.

Send a data access request to our support email or raise it via live chat. We will verify your identity and provide a summary of your account data within the timeframe required by applicable law in your jurisdiction.

These terms are governed by the law applicable in the jurisdiction where you access the platform. Access is only available where local law permits, and any conflict between these terms and local law is resolved in favour of local law.

We retain transaction and identity records for the period mandated by applicable law after account closure. Once that retention window ends, records are deleted or anonymised in line with the data handling policy set out in our full terms document.

The full terms are published on this page and updated whenever we make revisions. The date at the top of the document shows when the current version came into effect. Contact support if you need a formal copy sent to your registered email.

Understand Your Terms Before You Start

Reach Us About Any Terms Question

Switch On Every Safeguard We Offer

Data Handling

Cookie Policy

Account Security

Data Retention

Your Rights

Policy Updates

Open Answers to Your Terms Queries

01 Do these terms and conditions apply to deposits made via UPI, Paytm, or PhonePe?

02 Can g15 change the terms and conditions without notice?

03 What happens to my account if I breach the terms and conditions?

04 How do I request a copy of the data g15 holds about my account?

05 Which law governs these terms and conditions?

06 How long does g15 keep my account records after I close my account?

07 Where can I read the full, current version of the terms and conditions?

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